Collection Agent

December 22, 2022
Employment contract
Standard / Permanent
Location
SE-Stockholm
Job / Mission
CUSTOMER RELATIONSHIP MANAGEMENT
Reference
SWE000069
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Collection Agent

Our Collection team is looking for a new Collection agent. The team is located in both Kista and Copenhagen. When you work with us you become part of an international environment, with colleagues in both Sweden and in the in the Nordic countries. The office is located in bright and open facilities at Kista Science Tower, just outside of Stockholm.

SevenDay Bank and Express Bank are part of BNP Paribas Personal Finance.

BNP Paribas Personal Finance are operating in more than 30 countries worldwide, with 19,500 employees and approximately 27 million customers. In the Nordics, the BNP Paribas Personal Finance Group has operations in Denmark, Sweden and Norway with more than 300 employees.

BNP Personal finance is under the brand SevenDay Bank in Sweden and under Express Bank in Denmark and Norway. We are specialists in private loans without security, payment solutions, and attractive saving. Our business concept is to offer simple, affordable and accessible savings and credit products to our customers. For more information, see bnpparibas-pf.se and sevenday.se.

About the role

Your primary assignment will be handling our customer calls, in- and outbound. The task is to uncover customer’s financial situation and assess the future payment plan. The goal is to ensure the best possible solution within our working frames, for both the Customer and the bank. The Customers will be in arrears and you will be exposed to a wide variety of personalities and conversations.

We offer:

  • An opportunity to strengthen your communication- and service skills.
  • Thorough training in our systems.
  • An informal environment with room for your own ideas.
  • A dedicated Team with focus on Great Spirit, mutual respect and team spirit.

We expect:

  • Your prior education is not important, but we expect you to have a good understanding of personal finances.
  • You are outgoing, service minded, results driven, and are motivated by visible targets.
  • You can keep your cool when under pressure and understand that a smile goes a long way.
  • It is a condition that you speak and write at least one of the Scandinavian languages fluently, as well as being able to make yourself understood in both spoken and written English.

More what we offer

In BNP Paribas Personal Finance you have the space to be yourself, you are valued for who you are and recognized for what you deliver. When you work with us, you become part of an international environment and get access to worldwide mobility between jobs, countries and functionalities. We are constantly working on improvements and the staff is our most important asset. Regardless of how well you feel at work, we think it is important that there is a balance between work and free time. We work continuously with well-being and health and in addition to the monthly salary have several other benefits such as wellness- and lunch allowances.

Please submit your application!

Are you interested, then do not hesitate and apply now. Interviews will be held ongoing so do not hesitate to send your application today. If you have any questions, feel free to contact Team Leader Collection: Baraa Poules, Baraa.Poules@bnpparibas-pf.se.